I can't thank you or your team enough for delivering on your promise of a good product coupled with OUTSTANDING customer service. EVERY member of your team was sincere in their effort to deliver us the product you sold. In my family's business we strive to have every member of our staff exude our core values of integrity, honesty, customer satisfaction, and innovation. The accomplishment of this 90ai is apparent in your team as ! never experienced a discrepancy between team members and the leve! of service they provided. Diane was thorough and helpful. If she didn't know an answer, she found it in a timely manner and always made us feel like she was there for us! Mark, as always, was extremely enthusiastic about our new solution and making it work for us. One of his best attributes is how he takes the concern of his customer and makes it his own. He truly makes us feel taken care of! You, of course, kept us in the loop of progress and checked in during the project! You relieved headaches before we ,even had to have them! And Kurt - he was incredible! I am so grateful for his unwavering patience and truly going above and beyond to deliver on the promise of customer satisfaction. We really appreciate him making arrangements to be here for the test and turn up, despite the snow storm we had. Helpful doesn't even begin to cover the level of service he provided for us in this "scary" time. One of my favorite parts of the First Tel experience is how you guys are able to communicate with your customers, even if they don't speak telephones!
I am so excited to have the phones up and running (and collecting data). And I'm really excited for our training session to learn the ins and outs of the contact center suite! Thank you so much for your help! We truly appreciate it!
I'm attaching a cartoon. This is what we always say we want to avoid at all costs in our business - the epitome of poor service. I am soooo happy that the arm chair tree swing you described is the arm chair tree swing we received.
Rachel Hitow, Executive Director
Modernistic Carpet: Plainwell, MI
I just wanted to take an opportunity to once again tell you what a great job Carrie Link does for Security Credit Union. She often times takes phone calls, Emails, text messages or some other form of contact on nights, weekends and even holidays to assure Security CU branch offices, ATMs, Internet connectivity and audio response circuits are up and running.
This dedication helps Security CU maintain a good relationship with our membership as our credibility and reliability for such things as branch up-time, ATM up-time, audio response up-time, phone up-time and home banking up-time is very critical in servicing our membership's needs.
Carrie is also very critical in our 3rd party relationships with other communications partners such as AT&T, Verizon, Frontier, Sprint and Trivalent just to name a few. She works as a liaison between Security Credit Union and these third parties for anything from new orders, installations, cancellations and trouble tickets.
She is always willing to go the extra mile and is mission critical to our organization's success with a lot of very important products and services we offer our membership and I just wanted to tell you all what a great job she does for us, It definitely keeps First-Tel in a good light with Security Credit Union when it comes to communication needs when we get service like we get from Carrie.
John M Scott, VP Information Technology
Security Credit Union
“On behalf of the Diocese of Grand Rapids I’d like to thank you being a quality partner… Your attentiveness to our current needs as well as the future and potential growth of our organization goes beyond our expectations…As we move forward in our vision, we are very excited that you will walk alongside us to ensure the right communications selections for our future.”
-Susan K. Swanson, Director of Information Services
Diocese of Grand Rapids
“…You have an excellent grasp of what we want and need and we appreciate all your help in getting this all together. As always, we’ve received excellent service.”
-Deb Woodard, IT Manager
“I would highly recommend First Telecommunications to those in need of a networked, integrated communication system. First Tel has enabled Wynalda to link 3 desperate facilities with both networking and phone via single shared links…We were very comfortable throughout the process and First Tel’s technical people did a wonderful job of fixing the preference issues that came up after install which we could not foresee.”
-Daniel Wynalda, Vice President
“Great job Kevin. You left no stone unturned. Use me as a reference.”
-Jeff Barker, President Commercial Bank
“Kevin, you and First Tel with your staff provided outstanding service from sales to installation. We were not inconvenienced in any way. The training and on going support has been invaluable…You have been very understanding of costs, time lines, and answering all my questions… We have been especially impressed by your straight forward honesty in dealing with penalties, etc. and helping us decide what and when changes are best for the company as a whole. Our best and thank you!
-Cecelia Trebian, Finance Director & Mitch McNeal, President
Macker Basketball LLC
“Kevin does a great job anticipating out needs and developing systems tailored to our needs…
Kevin has wonderful responsiveness and has positively impacted out business.”
-Jeff Visser, Member Services Manager Consumers Credit Union
“Kevin has been extremely helpful in explaining the various options available to us in an understandable, non-technical explanation…
[You also have been] very helpful in helping us to determine our hardware needed for both current needs and future needs, and worked with us to provide affordable solutions to our telecommunications needs.”
-James Mead, Purchasing Manager Nicholas Plastics Inc.
“I truly enjoyed working with you and the First Telecommunications team. You provided timely information to use in a very professional manner. You helped us keep on track with all of your follow-ups. This was a difficult facility for us as we had only “visions” of what we wanted or needed. You gave us quotes that were easy to read. You were prompt in answering questions and providing different solutions. We hope to work with you again!”
-Sandy Cole, Telecommunications Director Gerber Memorial Health Services
“We hired First Telecommunications last year to install a state of the art communication system that included phones, security cameras, in ceiling speakers and many other components. We continue to be extremely impressed with the customer service we receive from our sales representative and technicians. Our sales representative helped us choose a support solution option that best fit our needs and the solution has been a great investment. Our support requests are always addressed in a timely manner.
As our business grows and expands we are very excited to have First Telecommunications stand beside us to ensure the right communication selections are made for our future.”
-Erin Sullivan, Office Manager
Katranji Hand Center
“Our non-profit senior agency was fortunate to receive a grant through the Michigan Department of Transportation to purchase a new phone system. I called First Telecommunications and they made a visit to our facility to discuss our needs. From the first meeting until the final installation everyone we came in contact with was highly professional, friendly and knowledgeable. We love our new phone system!”
-Tina Collier, Transportation Coordinator
Oceana County Council on Aging